IT Genie offers a wide range of services designed to supplement your existing in-house IT Support resources, or to provide a fully outsourced IT Support solution if you do not employ in-house resources.

We provide specific services to complement or top-up your existing IT support resources such as:

•  Holiday and Sickness Cover
•  Branch Support
•  Remote (outsourced) Helpdesk
•  Fractional Resourcing
•  IT Manager Support
•  Advanced Strategic IT Support
•  A Full Range of Managed Services
•  On-Demand Technical Consultancy and Projects
•  Bespoke Database, Software and Web Development
•  Security Consultancy

Of course not all businesses have full time in-house technical resources, and need a comprehensive package that provides a fully outsourced IT Department. We offer a variety of support packages detailed below that include additional IT Support services that can be also be combined as needed to create a bespoke package to meet your specific needs. Give us a call on 0845 0945 333 to discuss your needs in greater detail.

Specifically created to meet the needs of companies with over 25 users or organizations with slightly more complex IT systems possibly covering multiple sites or branches.  Designed to provide peace of mind that comes with knowing everything is looked after and maintained regularly in order to minimize frustrating down-time, and that help is at hand promptly if and when things do go wrong.

You will be assigned a named, dedicated senior engineer who will analyze and audit your existing systems first, presenting his/her  findings and recommendations to you. He/she will then work with you to make your IT Infrastructure work effectively for you and continue to perform periodic on-site maintenance. When things do go wrong we are able to be on-site with you within the hour if you need it. Through periodic IT systems reviews and consultations, your dedicated account manager will work with you to ensure that as your business grows, your IT systems develop at the required pace and continue to be effective.

1. All packages are based on a 12 month contract
2. 'On Demand' services are charged at the prevalent hourly rate. We do not charge for Travel time, and billing is based on time spent on-site or on telephone / remote support.
3. Remote and Telephone support are billed in 15 minute increments. On-Site visits are subject to a minimum 1 hour charge, with subsequent time billed in 15 minute increments.You will be assigned a dedicated senior engineer responsible for meeting all your support needs.
4. Your engineer will first perform a Full IT Systems Audit ,  presenting  and documenting  findings and recommendations to you.  He/she will then discuss with you how to make your IT Infrastructure work effectively for you within your specific budgetary limitations.
5. Whilst our packages include remote and telephone support, and many issues can be resolved this way, we believe that for those cases that cannot be resolved remotely, timely on-site response is essential,  and Proactive packages include varying amounts of guaranteed on-site response within the hour, the day, or the week, with no travel / callout fees.
6. Your engineer will also work with you to ensure that as your business grows, your IT systems develop at the required pace and continue to be effective.
7. All suport packages cover standard business hours support (9 am to 5 pm m-f). We can provide extended hours / out-of-hours support where needed, and our advisors will be happy to quote you based on your specific needs.